Privacy Policy

Effective Date: February 20, 2026

1. Introduction

Welcome to CrickSnaps ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). By using the App, you consent to the data practices described in this policy.

Permissions Summary

CrickSnaps requests the following permissions to provide you with the best experience:

• Camera: To record cricket videos (up to 30 seconds) directly in the app
• Location: One-time use during signup to help you select your city (approximate location only)
• Notifications: To keep you updated on video engagement, expert ratings, and community interactions

All permissions are optional, but denying them may limit certain features. You can manage permissions at any time in your device or app settings.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically when you use the App.

A. Information You Provide to Us

• Account Information: When you register, we collect your name, email address, username, profile picture, and authentication credentials.
• User-Generated Video Content: We collect cricket-related videos (up to 30 seconds) that you record or upload, along with associated titles, descriptions, and metadata. This content is used to showcase your cricket moments to the community.
• Interaction Data: We log your interactions with other users' content, including reactions you provide (e.g., "Fire," "Like"), ratings, comments, and engagement metrics.
• Profile Information: Optional information such as cricket club affiliations, playing position, skill level, and bio.

A.1. Camera Permission

Why We Need Camera Access:

• CrickSnaps requires access to your device's camera to enable you to record cricket moments (up to 30 seconds) directly within the app.
• Camera access is used exclusively for recording cricket-related video content that you choose to capture and share with the community.
• We do not access your camera for any other purpose, and we do not record or access your camera without your explicit action to record a video.
• You can deny camera permission, but you will not be able to record videos directly in the app. You may still upload pre-recorded videos from your device gallery.

A.2. Location Permission

Why We Need Location Access:

• CrickSnaps requests location permission only during account signup to help you easily select your city.
• Location access is used one-time only to pre-populate your city selection based on your approximate location, making the signup process more convenient.
• We collect only city-level location data (not precise GPS coordinates). This helps us:
  • Connect you with nearby cricket players and local clubs
  • Show you cricket events and matches in your area
  • Provide location-relevant content and recommendations
• We do not track your real-time location or continuously monitor your whereabouts.
• You can manually enter your city if you deny location permission. This will not affect your ability to use the app.
• You can update your city at any time in your profile settings.

A.3. Notification Permission

Why We Need Notification Permission:

• CrickSnaps requests permission to send you push notifications to keep you engaged and informed.
• We send notifications for:
  • Content Engagement: When other users react to, like, or comment on your videos
  • Expert Ratings: When cricket experts rate your performance videos
  • Social Interactions: When other users follow you, tag you, or send you messages
  • Community Updates: New club invitations, event announcements, or cricket match updates
  • App Updates: Important feature releases, moderation updates, or policy changes
  • Personalized Recommendations: Suggested videos, players to follow, or content you might enjoy
• You can customize notification preferences in the app settings to control which types of notifications you receive.
• You can disable all notifications at any time through your device settings or app settings.
• Denying notification permission will not affect core app functionality, but you may miss important updates and community interactions.

B. Information Collected Automatically

• Device Data: We collect hardware models, operating system versions, unique device identifiers (e.g., Android Advertising ID), and mobile network information.
• Usage Data: We log information about your activity within the App, including access times, pages viewed, and the media you consume.
• Diagnostic Data: We collect crash logs, performance metrics, and application framework data (e.g., Flutter diagnostics) to troubleshoot bugs and improve stability.

3. How We Use Your Information

We use the collected information for various business and operational purposes, including to:

• Account Management: Create and manage your user account and profile.
• Video Content Processing: Process, store, and display the cricket videos you record or upload through the app's camera feature or gallery upload.
• Content Moderation: Review and moderate video content for compliance with our Community Guidelines before making it publicly visible.
• Community Features: Enable other users to view, react to ("Fire," "Like"), and rate your cricket videos.
• Expert Ratings: Calculate and display expert ratings and community feedback on your cricket performance videos based on multiple criteria (e.g., technique, timing, power, accuracy).
• Location-Based Services: Use your city information to:
  • Connect you with nearby cricket players and local clubs in your area
  • Display location-relevant cricket events, matches, and tournaments
  • Provide personalized content recommendations based on regional cricket interests
  • Show you local cricket coaching centers and facilities
• Push Notifications: Send you timely notifications about:
  • Reactions, likes, and comments on your videos
  • Expert ratings and feedback on your cricket performance
  • New followers, messages, and social interactions
  • Community updates, club invitations, and event announcements
  • App updates, new features, and important policy changes
• Social Interaction: Allow users to connect with fellow cricket players, join clubs, and build their cricket network.
• Performance Analytics: Track your video performance, view counts, engagement metrics, and skill progression over time.
• Technical Support: Provide customer support and respond to user inquiries.
• Safety and Security: Enforce our Terms of Service, investigate reports of abuse, block users, and prevent fraudulent or illegal activity.
• App Improvement: Analyze usage trends to improve the App's features, performance, and user experience.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your data in the following circumstances:

A. Public Sharing of Video Content

• Your Videos Are Public: Once your cricket video is approved by our moderation team, it becomes publicly visible to all CrickSnaps users. This includes:
  • Your video content (up to 30 seconds)
  • Your profile name and picture
  • Video title and description
  • Reaction counts ("Fire," "Like") from other users
  • Expert ratings and community feedback
  • View counts and engagement metrics
• Community Visibility: Other users can view, react to, rate, and share your videos within the app and potentially outside the app through sharing features.
• Control: You can delete your videos at any time from your profile, which will remove them from public view.

B. Service Providers and Third-Party Partners

• Cloud Infrastructure: We use cloud service providers (e.g., Google Cloud Platform, Firebase) for video storage, processing, hosting, and content delivery.
• Database Services: We use Firestore and other database services for secure data management, user authentication, and real-time data synchronization.
• Analytics Providers: We may share anonymized usage data with analytics providers to understand app performance and user behavior.
• Video Processing: Third-party services may process your videos for encoding, thumbnail generation, and optimization.
• All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

C. Legal and Safety Requirements

• Legal Compliance: We may disclose your information if required by law, subpoena, court order, or valid requests by public authorities.
• Safety and Rights Protection: We may share information to protect the rights, property, and safety of CrickSnaps, our users, or the public.
• Enforcement: We may share data to enforce our Terms of Service, investigate violations, or prevent fraud and illegal activity.

D. Business Transfers

• In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change.

5. Your Rights and Data Control

You have certain rights regarding your personal information and video content:

A. Access and Download

• You can access and view all your uploaded videos and profile information within the app.
• You can download your videos from your profile at any time.

B. Edit and Update

• You can edit your profile information, video titles, and descriptions at any time.
• You can update your privacy settings and notification preferences in the app settings.

C. Delete Content

• You can delete individual videos from your profile at any time, which will remove them from public view.
• Deleted videos will be removed from our servers within 30 days, except where retention is required for legal compliance.

D. Account Deletion

• How to Delete: You can permanently delete your account directly within the App by navigating to More → Close Account. Alternatively, you can request data deletion by emailing us at contact@cricksnaps.com.
• What Gets Deleted: Your profile, all uploaded videos, reaction history, ratings, and personal information will be permanently removed from our active databases.
• What May Be Retained: We may retain certain residual data for legal, tax, regulatory compliance, or fraud prevention purposes for a limited time as required by law.
• Timeline: Account deletion is processed within 30 days of your request.

E. Data Portability

• You can request a copy of your data in a portable format by contacting us at contact@cricksnaps.com.

6. Data Retention

We retain your personal information and video content as follows:

• Active Accounts: Data is retained for as long as your account is active and you continue using the app.
• Video Content: Videos you upload are stored until you delete them or close your account.
• Deleted Content: Deleted videos and account data are removed from active databases within 30 days, though backup copies may persist for up to 90 days.
• Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

7. Data Security

We take the security of your personal information and video content seriously:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Storage: Videos and personal data are stored on secure cloud infrastructure with access controls and encryption at rest.
• Access Controls: We limit access to your personal information to authorized personnel who need it to perform their job functions.
• Moderation: All videos go through a moderation process to ensure compliance with our Community Guidelines before being made public.
• Limitations: While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our App is not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we will take immediate steps to remove that information from our servers. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at contact@cricksnaps.com.

9. Third-Party Links and Services

The App may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

10. International Data Transfers

Your information, including video content, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using the App, you consent to such transfers. We will take appropriate measures to ensure that your data receives adequate protection in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or app features. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Effective Date" at the top of this policy
• Sending an in-app notification or email for significant changes

We encourage you to review this policy periodically. Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Your Consent

By using CrickSnaps and granting the requested permissions, you consent to:

A. Camera Permission

• The use of your device's camera to record cricket videos (up to 30 seconds)
• The recording and uploading of cricket videos using your device's camera
• The public display of your videos, profile, and associated content to other users
• The storage and processing of your videos on our servers and third-party cloud infrastructure
• The ability for other users to view, react to, rate, and share your videos

B. Location Permission

• The one-time collection of your approximate location during signup to determine your city
• The storage and display of your city information on your profile
• The use of your city information to connect you with nearby players, clubs, and local cricket events
• The sharing of your city (not precise location) with other users as part of your public profile

C. Notification Permission

• The sending of push notifications to your device regarding app activity and updates
• Notifications about engagement on your videos (likes, reactions, comments, ratings)
• Notifications about social interactions (new followers, messages, club invitations)
• Notifications about community updates, cricket events, and app features
• Personalized content recommendations and promotional messages (which you can opt out of)

D. General Consent

• The collection and use of your information as described in this Privacy Policy
• The sharing of your data with service providers as outlined in Section 4
• The processing of your data for the purposes described in Section 3
• The public visibility of your content and profile information as described in this policy

Note: You can withdraw your consent for specific permissions at any time through your device settings or app settings. However, this may limit certain app features.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our data practices, or your video content, please contact us at:

• Email: contact@cricksnaps.com
• Support: Use the in-app "Contact Support" feature in the app settings
• Data Deletion Requests: contact@cricksnaps.com

We will respond to your inquiry within 30 days.